Design Thinking Workshop with TBB (Turkish Banking Association)

In the two-day Design Thinking workshop organized by TBB, we held a very pleasant and dynamic workshop with participants from the education departments of various banks.

We identified current problems based on User Experience (UX) in the Banking sector, which is one of the areas where digital transformation is experienced at the highest speed and rate, and sought creative solutions.

Participants sought answers to the question of how the next generation of banking should be with their own smart pens. They pushed the limits of creativity with clay dough, marker pens, plenty of post-it and cardboard paper, witnessed that the designs they produced were modeled exactly on a 3D printer.

This was a very productive, fun, shared and collaborative workshop for both participants and trainers. We would also like to thank TBB for enabling this workshop. Hope to see you in new workshops.

One touch of a red-hot stove is usually all we need to avoid that kind of discomfort in the future. The same is true as we experience the emotional sensation of stress from our first instances of social rejection or ridicule. We quickly learn to fear and thus automatically avoid potentially stressful situations of all kinds, including the most common of all: making mistakes. Researchers Robert Reinhart and Geoffrey Woodman of Vanderbilt University refer to this phenomenon as the “Oops! Response,” which is the product of the adrenaline-fueled, threat-protection system in our brain that not only governs our fight-flight-surrender response, but that also enables us to learn from our mistakes. This response is important for our ability to learn from mistakes, but it also gives rise to self-criticism, because it is part of the threat-protection system. In other words, what keeps us safe can go too far, and keep us too safe. In fact, it can trigger self-censoring.

This response is important for our ability to learn from mistakes, but it also gives rise to self-criticism, because it is part of the threat-protection system. In other words, what keeps us safe can go too far, and keep us too safe. In fact, it can trigger self-censoring.

Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.

That immediately brought to mind one of my fondest memories, involving my daughter when she was just a toddler of one: taking her with me on the short walk to check the mail. I live in a small enclave of homes in which all the mailboxes are together in a central location, less than a minute’s walk from my front door…when I walk alone, that is. When I would take my daughter with me it was easily 20 minutes. Everything along the way, to and from, fascinated her: every pebble, ant, stick, leaf, blade of grass, and crack in the sidewalk was something to be picked up, looked at, tasted, smelled, and shaken. Everything was interesting to her. She knew nothing. I knew everything…been there, done that. She was in the moment, I was in the past. She was mindful. I was mindless.

Defaulting to Mindfulness: The Third Person Effect

Part of the answer is something psychologists refer to it as self-distancing, a term coined by researchers Ethan Kross and Ozlem Ayduk. What spurred Ethan Kross to investigate the concept in the first place was an act of mindlessness: He accidentally ran a red light. He scolded himself by saying out loud, “Ethan, you idiot!” Referring to himself in the third person made him wonder if there might be something more to this quirk of speech, and if it might represent a method for changing one’s perspective.

The short answer is yes. According to Kross, when you think of yourself as another person, it allows you give yourself more objective, helpful feedback.

Both of these assumptions, of course, could be entirely false. Self-censoring is firmly rooted in our experiences with mistakes in the past and not the present. The brain messages arising from those experiences can be deceptive. And if what our censoring self thinks it “knows” may in fact not be true, then automatically accepting it as some sort of inert truth is indeed mindless and self-defeating. Langer agrees: “When you think ‘I know’ and ‘it is,’ you have the illusion of knowing, the illusion of certainty, and then you’re mindless.” Langer argues that we must learn to look at the world in a more conditional way, versus an absolute way. Understanding that the way we are looking at things is merely one among many different ways of looking at them requires us to embrace uncertainty.

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